Experienced Customer Service Representative

I have more than 10 years of experience working on a variety of projects, including data entry, customer service, and various administrative tasks using Excel spreadsheets, word documents, and other office software. I have worked in the BPO industry for 2 years and have been working as a freelancer since 2015. I am also a licensed and registered Nurse here in the Philippines. I also have vast experience mainly, providing excellent customer service which covers the following: ⭐️Answering emails/tickets from customers using Zendesk or Gmail ⭐️Managing messages and comments on different social media accounts ⭐️Processing refunds, or returns on Shopify ⭐️Directly converse with the supplier/s for any shipment concern or follow-up that needs to be done Aside from that, I also provide assistance for: ⭐️Social media marketing that needs reaching out to different influencers across different platforms like TikTok, Instagram, and YouTube for paid collaborations with the brands that I am working with. With my work experience, I can do different kinds of tasks: 🌈Answering and handling emails, chats 🌈Handling complaints 🌈Managing social media accounts 🌈Research/ Data entry 🌈Multitasking 🌈Fluent in English 🌈Blog articles 🌈Basic photo editing 🌈Basic video editing 🌈Usage of Canva 📌I can proudly say that I can be an asset to your company as I have clients who have been with me not just for months, but for years already. I also have repeat clients who always hire me once they need something to be done without contacting or reaching out to other freelancers on the platform. These are good examples of my successful relationship with my clients as I truly believe that I am able to maintain and continuously provide the service that they want from me with outstanding quality.